For flower deliveries in the Wellington region, we use Ship My Trade floral couriers, and on occasion we also have our own in-house delivery service.
Our couriers do their best to provide timely and accurate deliveries. The courier will deliver to the address as specified. If nobody is home and it safe to leave the delivery, the courier will do so and this will be considered as being delivered successfully.
If the order cannot be delivered the first time (nobody home & not safe to leave) you will be required to pay for the second delivery fee. The Wild Flower will not cover the charge of your second delivery (this includes CBD deliveries). We will be in touch with you to arrange another delivery.
DELIVERY INSTRUCTIONS/CONTACT INFO
To avoid any delays, customers must provide specific delivery instructions if the delivery address is difficult to get to, or not clearly marked or numbered. It is recommended that you provide the recipients phone number should the courier have any difficulty, especially for deliveries to apartments or gated units where the courier’s access is limited. If you do not wish the recipient to be contacted you need to provide alternative contact details.
Customers must ensure they have provided the correct address for the recipient. Please note, the courier will leave the delivery at the specified address if it is safe to leave. The Wild Flower is not responsible for deliveries to the wrong address if incomplete or incorrect information was provided. No refunds will be provided. In some cases, the wrong recipient will call us to let us know they didn't order the flowers they have received, but we cannot guarantee this happening and that we will be able to recover the flowers for you.
In the event that an incorrect address has been given, the customer must notify us ASAP. If the order has already gone out for delivery to an incorrect address, we can attempt to intercept the courier and have the order re-delivered at the customer’s expense. If the order has already been delivered to the address specified and we weren’t able to intercept and redirect the courier, we are not obliged to provide a refund.
Delivery fees will be applied at checkout. We provide free delivery to a specific area within Wellington CBD (see below), surrounding suburbs is $13.50, Porirua $17.50 and Kapiti Coast $28.
ADDITIONAL DELIVERY FEE
In some cases, an additional delivery fee will be charged if an order has to be delivered more than once.
Some examples of this include:
- Recipient is not home and it is not safe to leave the delivery
- Address is an apartment or gated unit and the courier has no way to access the property, and no contact phone number of the recipient
- An incorrect delivery address was provided
In the event of an additional delivery fee we will contact and notify you of this.
FREE CBD DELIVERY
The Wild Flower offers a free delivery service within Wellington CBD when customers spend $50 or more. As we are covering the cost of the delivery fee, we reserve the right to specify exactly what area qualifies for free delivery (please refer to the map below).
We encourage customers to contact us before they place an order if they are unsure whether the delivery address qualifies for free delivery. If free delivery is chosen at checkout but the delivery address is not located with the areas specified, the order will be delayed, as the customer will be required to pay for the appropriate delivery fee.
As shown in the map above, free delivery includes all the areas within:
- Tinakori Road from the Botanical Gardens ending at Old Hutt Road
- Kent Terrace (cut off at Basin Reserve)
- Webb St
- Bottom of Brooklyn Hill (Brooklyn Road is not included)
- The Terrace toward Bowen Street, back up to Tinakori Road
Side streets off any of these main roads specified (e.g. Tinakori Rd, Kent Terrace, Webb St, The Terrace) are not included in free delivery.
SAME DAY DELIVERY
We offer same day delivery for orders placed before 3pm. The areas included for same day delivery include: Wellington, Lower Hutt, Upper Hutt, Porirua , Kapiti Coast, Otaki.
We endeavor to deliver flowers and gifts on the agreed delivery date, however The Wild Flower is not liable for any late deliveries due to foreseen or unforeseen circumstances.
Our courier delivers throughout the day and we can't guarantee exact delivery times.
If no one will be home during the day and you would prefer late afternoon delivery, or if you require a specific delivery time, we can organise this for you but you must give us 48 hours notice.
We will always do our best to accommodate your needs, however we are not liable for any late deliveries due to unforeseen circumstances.
If the flowers are for an event (for example, a wedding, funeral or business function), a specific time is often required and we will do our best to ensure the delivery is on time.
DELIVERIES TO APARTMENTS/GATED UNITS
The customer must provide the recipients phone number so the courier can contact the recipient if they can’t access the property or if nobody is home. This is because apartments or gated units are usually not accessible to the courier and it is usually not safe for them to leave the delivery unattended. If the flowers cannot be delivered to the apartment or gated unit, you will be required to pay for a second delivery fee.
DELIVERY TO HOSPITALS
It is important that we are given the correct first and last name of the recipient. We will always do a courtesy call to the hospital before delivery to ensure that the patient can be located within the hospital. Your flowers will be delayed if the hospital is unable to locate the patient due to incorrect details. Please note that some hospital wards do not allow flowers due to health risks (e.g. intensive care).
DELIVERY OUTSIDE WELLINGTON REGION
The Wild Flower can deliver to Palmerston North, but we do require 48 hours notice.
For nationwide deliveries, it is best to call us in store with your requirements and we will let you know whether we can cater to them (with enough notice, we usually can).
Gift items are available for delivery New Zealand nationwide.
The Wild Flower offers Saturday delivery. Please note that orders need to be in by 9pm Friday to ensure Saturday delivery.
SUNDAY AND PUBLIC HOLIDAYS
We do not deliver on Sundays or public holidays, with the exception of Mother’s Day Sunday and Valentines Day (if it falls on a Sunday).
Deliveries requested for Sunday or a public holiday will be delivered the following business day.
While we do deliver to Kapiti Coast and Otaki, we do not offer rural deliveries to areas such as Makara, Ohariu, Horokiwi.
If this is required, you can call our friendly staff to see if we can arrange this for you. Please note, any rural deliveries will take longer to deliver, so please allow an extra 24-72 hours.
If you require a last minute delivery, please call us on 04 210 0799 to discuss and we will do our best to arrange a delivery as quickly as possible.
If you have any queries about our Delivery Policy, please get in touch with our friendly staff on 04 210 0799 or by email at firstname.lastname@example.org.