Refund policy

REFUND POLICY

If you are not entirely happy with your flowers or gifts please call the shop within 24 hours of receipt. We will discuss the issue and decide on a suitable course of action.

Please note that fresh flowers are perishable and cannot be exchanged or refunded. Shipping costs are also non-refundable. For non-perishable products, such as gifts, we will always meet our requirements under the Consumers Guarantees Act.

ORDER AMENDMENTS & ORDER CANCELLATIONS
You can make a change to your order within a reasonable timeframe before delivery. Please contact us as soon as possible if you need to make a change to your order.

If you wish to cancel your order immediately after placing it, we can offer a full refund – please call our friendly staff ASAP. However, if your bouquet has been made and/or it is out for delivery, we are unable to offer a refund.

CONTACT US
For more information about order cancellations, amendments or returns, please contact us at info@thewildflower.co.nz.